There are two options both available for US. Customers.
Standard Delivery: takes 10-16 business days. Free for Orders over $49.9.
Express Delivery: takes 7-10 business days. $5.99
During peak seasons and promotional sales, delivery might take a little longer.
Affected by Covid-19, there will be some delay on the delivery.
Orders’ Available destination ?
All United States, Australia and Canada, Except American Samoa, Guam, Hawaii, Northern Mariana Islands, United States Minor Outlying
Islands, Virgin Islands, and any armed force base.
Track my Order ?
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online.
You can see the order status in your sign up account. For guest customer, you can check your order at https://www.17track.net/en
Please note: this can take longer during promotional sales.
TAX AND DUTIES ?
It varies for shipping destination and shown on the Checkout page. Make sure you select your location to get that.
We ship to all locations on a Delivery Duty Paid basis: all relevant import taxes and duties will be included in the product price.
Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.
Please note: items marked “Final Sale” cannot be returned/exchanged.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
- All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
- All items must be returned with their original boxes.
- All items must be returned in one package.
- Return/Exchange shipments must be made using the same service as the original delivery.
- We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
- Customised items cannot be returned.
- The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
- Naturally any faulty items can be returned.
- Please note that the bank will charge a fee for the refund, so we will deduct a fee of $1 from your payment.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3:Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Giftboxxes in case of returns.
Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
We’re available to support you via
Email: [email protected]
We strive to respond to your questions within 24 hours.
Customer service chat hours:
Monday - Friday : 9 am - 6pm GMT+08:00
Now available in English.
Q: How To See My ORDER STATUS?
A: Click button “Track Your Order”; Enter the Tracking Website;Copy your order id and paste it to search.
Q: How long does it take to ship?
A: Ships within 48 hours.
Q: How Long Does the Shipment Takes?
A: Shipment varies from your location. It usually takes about 7 to 16 days. Your tracking number will be updated 2-3 days after your order has dispatched.
Q: How Do I Cancel MY Order?
A: Order can be cancelled within 12 hours. Otherwise, the order will be unable to manage since it has been shipped or processed.
Q: What Methods of Payment Do You Accept?
A: We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account).
Q: If there are bubbles how can I get them out? Can I use the pipettes?
A: When mixing resin Stir slowly in one direction until absolutely no swirls are seen, scrape sides and bottom thoroughly. The more slowly you stir, the less bubbles appear.(Time:5-6minutes)，If there are bubbles, you can use a pipette.The process of making resin molds is fun.
Q: Are these easy to clean?
A: The molds are pretty easy to clean，Wash with soap and warm water，After washing to dry，away from direct sunlight ,dust and fire.
Q: What about the durability and toughness of the mold? Is it easy to demold?
A: Our Loyohep's resin mold is made of good quality silicone, moderate thickness, tear-resistant, durable, easy to clean, easy to demold, even for newers, there is no problem at all.
Tips: Please wait until the resin is completely cured before taking it off, inferior resin or the resin with too high temperature will easily destory the mold and make it difficult to demold. Therefore, please use a higher quality resin. you can choose the loyohep's resin to use together.
Q: I'm thinking of trying this, but new to resin art.Is this all I need?
A: Yes, the resin mold silicone kit is very friendly to beginners. It is suitable for you to make silicone molds during holidays. The production process is very fun and the mold can be used multiple times. We already have a lot of customers enjoying the creative process.
Q: Do you have to wear a special mask to do these?
A: Hi, Our silicone resin mold does not need to wear a special mask, you can wear gloves. The casting mold making process is very simple, suitable for beginners and resin lovers. If you have any other questions, please feel free to contact us.
Additional help? Contact us via [email protected]