Q: How To See My ORDER STATUS?
A: Click button “Track Your Order”; Enter the Tracking Website;Copy your order id and paste it to search.
Q: How long does it take to ship?
A: Ships within 48 hours.
Q: How Long Does the Shipment Takes?
A: Shipment varies from your location. It usually takes about 7 to 16 days. Your tracking number will be updated 2-3 days after your order has dispatched.
Q: How Do I Cancel MY Order?
A: Order can be cancelled within 12 hours. Otherwise, the order will be unable to manage since it has been shipped or processed.
Q: What Methods of Payment Do You Accept?
A: We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account).
Q: If there are bubbles how can I get them out? Can I use the pipettes?
A: When mixing resin Stir slowly in one direction until absolutely no swirls are seen, scrape sides and bottom thoroughly. The more slowly you stir, the less bubbles appear.(Time:5-6minutes)，If there are bubbles, you can use a pipette.The process of making resin molds is fun.
Q: Are these easy to clean?
A: The molds are pretty easy to clean，Wash with soap and warm water，After washing to dry，away from direct sunlight ,dust and fire.
Q: What about the durability and toughness of the mold? Is it easy to demold?
A: Our Loyohep's resin mold is made of good quality silicone, moderate thickness, tear-resistant, durable, easy to clean, easy to demold, even for newers, there is no problem at all.
Tips: Please wait until the resin is completely cured before taking it off, inferior resin or the resin with too high temperature will easily destory the mold and make it difficult to demold. Therefore, please use a higher quality resin. you can choose the loyohep's resin to use together.
Q: I'm thinking of trying this, but new to resin art.Is this all I need?
A: Yes, the resin mold silicone kit is very friendly to beginners. It is suitable for you to make silicone molds during holidays. The production process is very fun and the mold can be used multiple times. We already have a lot of customers enjoying the creative process.
Q: Do you have to wear a special mask to do these?
A: Hi, Our silicone resin mold does not need to wear a special mask, you can wear gloves. The casting mold making process is very simple, suitable for beginners and resin lovers. If you have any other questions, please feel free to contact us.
Additional help? Contact us via [email protected]